Privacy policy

Last updated: November 8, 2025

TaleWorld Studio operates this online store and website — a small family workshop based in Ukraine. Each piece we create is handmade with care, and your privacy is as important to us as the quality of our work.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us. By using our site or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect only the data necessary to process your order, fulfill deliveries, and communicate with you. This may include:

  • Your name, billing and shipping address, phone number, and email.

  • Payment details processed securely by Shopify (we never store your card information).

  • Order history and communication with our studio.

  • Technical information like IP address, browser type, and cookies (used for site performance and analytics).

2. How We Use Your Information

We use your information to:

  • Process and ship your orders.

  • Communicate about your purchase, delivery, or custom requests.

  • Improve our services and personalize your shopping experience.

  • Send gentle updates or news only if you’ve chosen to receive them.
    We never sell or rent your personal information to anyone.

3. Sharing of Information

We share limited information with trusted service providers only to complete your orders:

  • Shopify (our website platform and payment processor).

  • Postal and courier services for shipping.

  • Email and analytics providers to maintain site functionality.
    Each of them is obligated to protect your data in accordance with privacy laws.

4. Data Retention & Security

We keep your information only as long as necessary for legal and operational reasons (for example, order history and invoices).
All financial transactions are processed through secure encrypted connections.
However, please remember that no online system can be 100% secure.

5. Your Rights

Depending on your location, you may:

  • Request access to the data we hold about you.

  • Ask for corrections or deletion of your personal data.

  • Withdraw your consent for marketing emails at any time.

To make a request, simply email us at taleworldstudio@gmail.com.

6. Cookies

We use cookies to provide a better browsing experience. You can disable them in your browser settings if you prefer, though some features may not work as intended.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted here.

8. Contact

If you have any questions about your personal data or this Privacy Policy, please contact us:
📨 taleworldstudio@gmail.com
📍 Kyiv, Ukraine, 02147

TaleWorld Studio is the data controller for all information collected through this store.